Privacy Policy

Last updated: July 10, 2026

Introduction

This privacy policy explains how gloss-gleam.com collects, uses, and protects personal information provided through this website. We are committed to ensuring that your privacy is protected in accordance with UK data protection legislation.

Information We Collect

When you submit an enquiry through our website, we collect the following information:

• Your name
• Email address
• Service selection
• Any additional information you provide in the message field

We also collect technical information through cookies, as detailed in our Cookies Policy.

How We Use Your Information

Personal information submitted through enquiry forms is used solely for the following purposes:

• Responding to your enquiry about our services
• Arranging site surveys and quotations
• Communicating about ongoing projects
• Maintaining records of client correspondence

We do not use your information for marketing purposes unless you have explicitly consented to receive promotional communications.

Data Storage and Security

Personal information is stored securely on protected servers within the United Kingdom. We implement appropriate technical and organizational measures to prevent unauthorized access, disclosure, or loss of data.

Enquiry data is retained for a period of three years from the date of submission, after which it is securely deleted unless required for ongoing project documentation or legal compliance.

Third Party Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties. Limited disclosure may occur in the following circumstances:

• When required by law or legal process
• To trusted service providers who assist in operating our website or conducting our business, provided they agree to keep information confidential
• To structural engineers or conservation officers when required for project delivery, with your prior consent

Your Rights

Under UK data protection law, you have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to processing of your personal information
• Request restriction of processing
• Request transfer of your information to another party

To exercise any of these rights, please contact us using the details provided on our contact page.

Cookies

Our website uses cookies to improve user experience and analyze site traffic. For detailed information about our use of cookies, please refer to our Cookies Policy.

External Links

This website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policies of any external sites you visit.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised date.

Contact Information

For questions about this privacy policy or how we handle your personal information, please contact us through the details provided on our contact page.